Timeless Customer Service Lesson from a Low Price Leader
By Jeffrey Barman • Nov 7th, 2008 • Category: BlogOur nation’s retailers (not to mention our car companies) have almost universally announced terrible October sales. Except for Wal-Mart. Here’s a snippet from a New York Times story that immediately caught my attention:
All of the factors that analysts have identified as hurting October sales at most retailers — unemployment, declining stock prices, the credit crisis, [...]
